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FAQs

  1. What is the difference between Livescan fingerprints and print cards?

    Livescan fingerprints are captured electronically, via a digital image that can be transmitted electronically; this provides for a faster and more accurate fingerprint collection process. Fieldprint Inc. has the largest network of Livescan collection sites in the country.

  2. How do I schedule an appointment to have my fingerprints collected?

    Click “Schedule an Appointment” and you will be prompted to create a secure user account. Your licensing agency provided you with a Fieldprint Code, you will enter it here. You will be prompted to enter all demographic information required by the State of Virginia. Once this step is complete, you will be able to search for a fingerprinting location and schedule an appointment at a date and time most convenient for you!

  3. How do I obtain a Fieldprint Code?

    For Virginia Board of Nursing applicants, please contact the Virginia Board of Nursing at (804) 367-4400
    For Virginia Department of Social Service applicants, please contact Virginia Department of Social Services at: (804)726-7884
    For Virginia Department of Medical Assistance Services (DMAS) applicants , please contact Virginia Department of Medical Assistance Services at: (804) 270-5105
    For all other applicants, please contact your respective regulatory agency and/or employer to obtain your Fieldprint Code.

  4. Do I need to schedule an appointment?

    Yes, an appointment is required to be fingerprinted. Walk-ins are not accepted.

  5. I am not currently in the State of Virginia. Am I able to be fingerprinted in another state?

    Yes, you may also be printed electronically by a Fieldprint livescan location. Fieldprint has more than 1,200 stationary, electronic Livescan fingerprinting locations in all 50 states, the District of Columbia, Puerto Rico, Guam and the U.S. Virgin Islands Applicants simply enter their city/state/zip code when registering for fingerprinting and may choose the nearest Fieldprint service location.

  6. Can an individual applicant sign up for this program?

    This program is available only to individuals who are required by Virginia law to be fingerprinted.

  7. I do not know the reason I need to be fingerprinted. What should I do?

    Virginia Board of Nursing applicants:

    For Virginia Board of Nursing applicants, when you received confirmation that your application was successfully submitted and your fee was cleared by the VBON, you should have been provided the appropriate Fieldprint Code. Please see the VBON CBC home page if you need additional instructions regarding your Fieldprint code at http://www.dhp.virginia.gov/nursing/nursing_cbc.htm Please ensure that you retain a copy of the application receipt from the VBON that contains the Fieldprint Code. This is required to schedule an appointment. It will ensure your fingerprints are being processed for the appropriate reason and results are being sent to the correct agency.

    Virginia Department of Social Services applicants:

    Information regarding Fieldprint Codes and reason for fingerprinting can be obtained by visiting the VA DSS Office of Background Investigations website at http://www.dss.virginia.gov/family/children_background.cgi.

  8. What personal information do I need to complete to register?

    The State of Virginia and the FBI require the following demographic information to conduct a fingerprint-based background check:

    1. Name
    2. Alias (if any)
    3. Country of Citizenship
    4. Social Security Number
    5. Date of Birth
    6. City & State of Birth
    7. Sex/Gender
    8. Race
    9. Height
    10. Weight
    11. Eye Color
    12. Hair Color
    13. Home Address
    14. Work/Office Address
    15. Phone Number
    16. Email Address
  9. How can I be sure that my personal information is protected during the fingerprinting process?

    Fieldprint, Inc. is committed to safeguarding the privacy of the data we receive and process. For more in depth information regarding our privacy practices, please view our Privacy Policy, which is published on our website.

  10. What do I need to bring to my fingerprinting appointment?
    1. Two (2) forms of identification, at least one (1) of which must be a valid government-issued photo ID
    2. Your appointment number
  11. What types of ID are accepted?

    Acceptable primary IDs include:

    • State-issued Driver’s License
    • State-issued Non-Driver’s License ID Card
    • U.S. Passport
    • Military Identification Card
    • Work Visa w/ Photo
    • DOD Common Access Card
    • Foreign Driver’s License

    Acceptable secondary IDs include:

    • Credit Card
    • Bank Statement
    • Electric Bill
    • Birth Certificate
    • Marriage Certificate
    • Citizenship or Naturalization Certificate
    • School ID w/ Photograph
    • Vehicle Registration/Title
    • Voter Registration Card
    • Bank Statement/Paycheck Stub
    • Draft Record
    • Native American tribal document
  12. What if I fail to show up for my appointment, or cancel in less than 24 hours?

    If you do not show up for your appointment, or cancel your appointment less than 24 hours before your scheduled date and time, you will be charged a rescheduling fee.

  13. How do I obtain the results of my fingerprint-based background check?

    Virginia Board of Nursing applicants:

    The background check results for the VA Board of Nursing are processed by the Virginia State Police. Once your results have been reviewed and cleared by the VBON, the agency will contact you directly. You will not receive copies of any results.

    Other applicants:

    The background check results will be reviewed and cleared by the applicable state agency and that agency will respond. Please contact your regulatory agency for more information. You will not receive copies of any results.

  14. How long does it take for my fingerprints to be processed?

    For an applicant who does not have criminal history, the results should be available within 24-48 hours. For individuals that have criminal history requiring research a final decision may take up to 60 days. Note: Results are dependent upon processing times of Virginia State Police and the FBI, which are subject to change.

  15. What happens if my fingerprints are rejected?

    While the Livescan fingerprint collection process is very good at recording all of the details of most individuals' fingerprints, there are always cases where an individual fingerprint file cannot be “read” by the FBI’s automated fingerprint information system. In these cases, the Virginia agency will be notified and will provide the information to Fieldprint. You will be notified by Fieldprint, Inc. to call to reschedule a fingerprint collection at no cost if the fingerprints were collected at a Livescan location. If the fingerprints were collected at a non-Livescan location, additional fees apply.

  16. Who do I contact if I have not received a rejection notice?

    Virginia Board of Nursing applicants:

    Please see the VA Board of Nursing Criminal Background Check home page regarding contact information for the CBC Unit at http://www.dhp.virginia.gov/nursing/nursing_cbc.htm if you have not received any updates to your online license application "checklist" regarding your results/clearance or a fingerprint rejection.

    Virginia Department of Social Services applicants:

    Please visit the VA DSS Office of ackground Investigations website at http://www.dss.virginia.gov/family/children_background.cgi for more information.

  17. Is an applicant permitted to work prior to completion of the fingerprint-based background check?

    The ability to work on a conditional basis until the results are received vary from agency to agency. Please check with your employer for more information.

  18. I have been fingerprinted several times in the past. Are you able to use those prints?

    No. Any fingerprints that you had collected in the past are not retrievable or transferable from other state or federal agencies.

  19. I do not agree with the results of the fingerprint- based background check. How do I challenge the results?

    Virginia Board of Nursing applicants:

    If you wish to challenge the results and you are a VA Board of Nursing applicant, you must notify VBON in writing within 14 calendar days of receiving notification regarding criminal history results that may affect your license application.

    For criminal records originating in Virginia, please contact the Central Criminal Records Exchange Manager (Virginia State Police) at (804) 674-2000 or visit their website for information on the review and challenge process.

    For criminal records originating outside of Virginia, please contact the Federal Bureau of Investigation at (304) 625- 5590 or visit their website for information on the federal review and challenge process.

    Other applicants:

    For criminal records originating in Virginia, please contact the Central Criminal Records Exchange Manager (Virginia State Police) at (804) 674-2000 or visit their website for information on the review and challenge process.

    For criminal records originating outside of Virginia, please contact the Federal Bureau of Investigation at (304) 625- 5590 or visit their website for information on the federal review and challenge process.